Refund and Returns Policy

Last updated: 5 November 2026

We want you to be happy with your Sipit order. This policy explains returns, replacements and refunds.

When you can return an item

You can ask for a return, replacement or refund within 7 days of receiving your order if:

the item arrived damaged or defective, or
you received the wrong item.

How to ask for a return

Message us on WhatsApp with your order number and clear photos or a short video of the item and the packaging. We will review your request and tell you the next step.

Items we cannot take back

Items that have been used, or damaged after delivery
Items without their original packaging or parts
Requests made after 7 days from delivery

Refunds

If your return is approved, we will refund the amount to your original payment method within 5 to 7 working days after we receive and check the item. Your bank may take a little extra time to show the refund.

Replacements

If you prefer a replacement and the item is in stock, we will send a replacement instead of a refund.

Cancellations

To cancel an order, message us as soon as possible. If the order has not shipped, we will cancel it and refund your payment.